At WODIWA, we prioritize customer satisfaction and aim to provide clear and transparent policies regarding refunds and dispute resolution. This document outlines the terms and processes for refunds and resolving disputes related to our services.

1. Refund Policy

1.1 Eligibility for Refunds
Refunds are considered based on the following criteria:

Cancellation requests are submitted in accordance with WODIWA’s Cancellation Policy.

Services were not delivered as agreed upon in the service contract.

Errors or issues caused by WODIWA that prevent the completion of services.

1.2 Non-Refundable Items
The following are not eligible for refunds:

Services that have been fully rendered.

Customized or special arrangements requested by the client.

Training sessions or events missed by the client without prior notice.

1.3 Refund Process

Approved refunds will be processed within 14 business days from the date of approval.

Refunds will be issued to the original payment method.

Any associated transaction or processing fees may be deducted from the refund amount.

1.4 Partial Refunds
Partial refunds may be issued for services that have been partially rendered or when cancellations occur within a specified timeframe, as outlined in the Cancellation Policy.

2. Dispute Resolution Policy

2.1 Initiating a Dispute
If a client is dissatisfied with the services provided, they must:

Submit a written complaint to disputes@wodiwa.com.

Include relevant details such as service agreements, timelines, and specific issues.

2.2 Resolution Process
WODIWA’s resolution process includes:

Acknowledgment of the dispute within 3 business days.

Investigation of the complaint by reviewing all relevant documents and communication.

A resolution proposal provided within 14 business days of the initial complaint.

2.3 Escalation
If the proposed resolution is not acceptable, the client may:

Request a review by WODIWA’s management team.

Seek mediation or arbitration as an alternative dispute resolution method, if both parties agree.

3. General Terms

3.1 Good Faith Effort
Both parties agree to make a good faith effort to resolve disputes amicably before pursuing legal action.

3.2 Governing Law
This policy is governed by the laws of Malaysia, and any disputes shall be subject to the exclusive jurisdiction of Malaysian courts.

3.3 Changes to the Policy
WODIWA reserves the right to amend this policy at any time. Changes will take effect immediately upon posting on our website. Clients are encouraged to review the policy periodically.

4. Contact Us
For any questions or to initiate a refund or dispute process, please contact us:

Email: support@worlddigitalwarehouse.com

Thank you for choosing WODIWA. Your trust and satisfaction are important to us, and we are committed to resolving any concerns efficiently and fairly.